Privacy Policy
We value the privacy of our customers. Therefore, we collect and use your personal data only as described in this Privacy Statement.
- We collect information from you only when necessary or in connection with a transaction.
- Your information will be retained only as long as required by law or as needed for the purpose for which it was collected.
You can browse our website without providing personal information. When you visit without logging into a user account, you are browsing anonymously, and we cannot identify you.
We welcome your feedback. If you have any comments or suggestions, please email us at service@mail.piwahts.com.
Personal Data Collection
The Company does not sell, share, or trade customer data with third parties. Personal data collected online is disclosed only within the Company group for internal use.
When you create an account with us, we collect the following basic information:
- Name
- Shipping address
- Email address
- Contact phone number
- Date of birth
- Gender
We use the personal data we collect for the following purposes:
- To ship the goods you purchase from us.
- To provide updates on product delivery status and customer support.
- To provide you with information about the products.
- To process your order or provide services and information based on your requests or through our website.
Additionally, we may use your information to manage your account, verify and process online payment transactions, review downloaded content from our website, identify browser types, conduct website user statistics, and send you relevant product or service information that we believe may be of interest to you (unless you have opted out). We may also share your name and address with third parties (such as courier companies or suppliers) to facilitate delivery.
Note: Courier companies may request your ID number for customs inspection and clearance purposes to facilitate international shipping.
We may retain your order information; however, for security reasons, we cannot retrieve this information directly. You can log in to your account to access your order details and manage your personal address, bank details, and newsletter subscriptions. It is your responsibility to keep your account information confidential and not to allow unauthorized third parties to access it. We will not be liable for any improper use of your password.
Personal Data Security
The Company ensures that all collected data is kept safe and confidential. We protect your personal information through the following measures:
- Restricting access to personal data to authorized personnel only.
- Maintaining technology products to prevent unauthorized access to computer data.
- Safely destroying personal data when it is no longer needed for legitimate purposes.
We use 128-bit Secure Sockets Layer (SSL) encryption technology to process your financial information. This high-level security measure is widely recognized and would take at least one trillion years to crack using current technology.
Disclosure of Personal Data
The Company will not share your personal information with organizations other than those that provide website delivery services and related third-party partners.
In exceptional circumstances, we may be required to disclose personal information—for example, if we believe it may help prevent a threat to life or health, or if required for law enforcement purposes.
If you believe that the Company has violated this Privacy Policy, please contact us at service@mail.piwahts.com.
Changes to This Privacy Statement
The Company reserves the right to modify or update this Privacy Statement at any time. Any changes will be posted on this page.
Complaints About Violations of Privacy
If you are dissatisfied with how we handle your privacy or have a complaint, please contact us at service@mail.piwahts.com.